BUS PASS SALES POLICIES & FAQS
SHIPPING INFORMATION
Citilink charges a $1.50 shipping & handling fee per order. Your order must total $5.00 before shipping cost is added. Our Customer Service Representatives will receive immediate notice of your purchase and will process and mail your pass(es) within 2 – 5 business days. Please note the passes are mailed out using the United States Postal Service only. Citilink’s office hours are Monday – Friday, 8 AM – 5 PM. Telephone information lines are staffed between 5:30 AM and 8:30 PM weekdays, and 7:30 AM to 5:30 PM Saturdays. If you do not receive your pass within 10 days please contact Citilink at 432-4546.
SECURITY & PRIVACY INFORMATION
Citilink uses USA ePay to process payments, using the latest proprietary technology to ensure your transactions are safe. Your privacy is of utmost importance to us. Citilink will not sell or disclose your personal information to any third parties.
FREQUENTLY ASKED QUESTIONS
When can I purchase my pass online?
You can purchase your pass anytime, 24 hours a day, 7 days a week! NOTE: Delivery of your pass(es) can take several business days. Plan accordingly.
Yes, your order must total $5.00 before shipping cost is added.
What type of credit card can I use?
You can buy your pass online with a Visa, Mastercard, or Discover.
As long as your debit card has a Visa or Mastercard logo.
Can I pay by check or money order?
Yes, after you have placed your order online, make your check or money order payable to “Citilink Fort Wayne” and mail your payment to:
Citilink
Attn: Finance
801 Leesburg Road
Fort Wayne, IN 46808
At this time, we are no longer accepting money orders.
Citilink will mail your pass once we receive your payment at the Citilink office.
Citilink will mail your pass once we receive your payment at the Citilink office. NOTE: Delivery of your pass can take several business days. Plan accordingly. If you never receive a pass that you purchased online, please call 432-4546.
Is there a shipping and handling charge?
Yes. Citilink charges a $1.50 shipping and handling fee per order. Your order must total $5.00 before shipping cost is added.
Can I order my pass online and pay for it in person?
Yes, place your order online and then stop by our office to pay in person and pick up your pass at that time. Please allow at least one business day before coming in.
Is paying online secure?
Yes! We use the latest technology offered by Volusion.com to ensure that your online purchase is secure.
What is Citilink’s refund policy?
All sales are final. Lost or stolen passes will not be replaced.
Who do I contact if I need assistance?
Please contact Citilink at 432-4546 for assistance.
