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Contact Us

Please see below information on how to get in touch with Citilink.

For an immediate response for route questions, please call our Customer Service department at (260) 432-4546.

If reporting a customer concern, please kindly provide us with the date and time of incident, as well as any other information on the incident, so we can address your concerns in a timely and accurate manner.

Thank you for your understanding and we look forward to hearing from you!

Email

Phone

Customer Service:
(260) 432-4546

Main Office:
(260) 432-4977

Telephone information lines are staffed between 5:30 AM and 8:30 PM weekdays, and 7:00 AM to 5:30 PM Saturdays.

Address

Main Office
801 Leesburg Road
Fort Wayne, IN 46808

Central Station
121 W Baker St
Fort Wayne, IN 46802

Hours

Main Office
Monday-Friday: 8 AM – 5 PM

Central Station
Monday-Friday: 6 AM – 8:45 PM
Saturday: 7 AM – 5:30 PM

Lost & Found

Any items left on the bus or turned in to Citilink will be located at the main office or Central Station. If you’re missing an item, call our office to describe what you’ve lost.

Bus Hours

Monday – Friday
5:25 AM – 9:45 PM

Saturday
7:30 AM – 6:30 PM

Sunday
No service

Holiday Schedule

No bus service and offices are closed

New Year’s Day – Monday, January 1, 2024
Memorial Day – Monday, May 27, 2024
Independence Day – Thursday, July 4, 2024
Labor Day – Monday, September 2, 2024
Thanksgiving Day – Thursday, November 28, 2024
Christmas Day – Wednesday, December 25, 2024
New Year’s 2025 – Wednesday, January 1, 2025

Board Meetings

Citilink Board of Directors meetings are public and held at the Citilink Main Office on the third Thursday of every month at 5:30 PM. Public comments must be submitted by 5:00 PM EST on the third Wednesday of the month.

PUBLIC COMMENT SUBMISSION FORM

Freedom of Information Act

The Indiana Freedom of Information Act, or FOIA, enforces every citizens right to access government documents. Please address FOIA requests to:

Citilink FOIA Coordinator
801 Leesburg Road
Fort Wayne, IN 46808