MEDIA CONTACT
Jaclyn Goldsborough
PR Manager
Ferguson
jaclyn@fai2.com
574-596-0818
Citilink Welcomes Melissa Shaw as Chief Impact Officer
FORT WAYNE, Ind., May 7, 2026 — Citilink has named Melissa Shaw as Chief Impact Officer, a newly created leadership role focused on strengthening community impact, strategic partnerships, communications, brand leadership, and external relations.
Shaw brings more than 20 years of experience in marketing, communications, media, nonprofit leadership, and community engagement. Most recently, she served as Vice President of Marketing at 3Rivers Federal Credit Union, where she led brand strategy, communications, and community engagement efforts. Prior to that, she spent nearly a decade in media and advertising at WANE-TV, and also served in leadership roles within the local arts and nonprofit community.
In her new role, Shaw will focus on strengthening Citilink’s community partnerships, communications, rider engagement, funding and advocacy efforts, and long-term visibility and growth throughout the region.
“Public transit is about far more than buses and routes; it is about access, connection, and opportunity,” said Shaw. “Citilink is part of important conversations around workforce development, quality of life, neighborhood growth, and equity. I’m excited by the opportunity to help tell that story, strengthen partnerships, and deepen trust and community engagement across the region.”
“Melissa brings an exceptional combination of strategic leadership, community insight, and a passion for service that aligns perfectly with Citilink’s mission,” said John Metzinger, General Manager and CEO of Citilink. “As we continue to grow and strengthen our role in the community, her experience, perspective vision will be a valuable asset in positioning the organization for the future.”
Shaw is a lifelong Fort Wayne resident and has been actively involved in numerous nonprofit and community initiatives throughout Northeast Indiana. She currently serves as Board Chair of the Stillwater Hospice Foundation and has supported numerous organizations and regional initiatives focused on arts, education, philanthropy, economic and community development.
Her first day with Citilink marks an exciting step forward as the organization continues to invest in innovation, community trust, and long-term regional impact.
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About Citilink
Citilink is the public transportation provider for Fort Wayne, Indiana, and the surrounding areas. With a mission of linking people to life, Citilink operates a comprehensive network of bus routes, serving thousands of passengers daily. Committed to providing safe, reliable, and accessible transportation, Citilink plays a vital role in enhancing the quality of life for residents and visitors alike. To learn more information about Citilink, visit the website at www.fwcitilink.com.
